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Additional fees opportunities have no campaign.

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  • Additional fees opportunities have no campaign.

    We use the additional fees feature on our donation pages to allow donors to cover the cost of credit card processing. Recently, the additional fee opportunities stopped going to the same Salesforce Campaign that the original donation goes to. The main donation goes to the assigned SF campaign but the additional fee is not assigned to any campaign. Here's some sample C&P Order numbers:

    37969-1905141004113935001
    37969-1905141001462600223
    37969-1905141006353064917

    I've granted Click and Pledge access to our org. Our Org number is: 00DF00000006xCG

    Thanks, Chris




  • #2
    Good day @CRobi24

    If you would like to assign the transaction campaign as a primary campaign source for Item and Addition Fee then you need to set up that under Opportunity >> Primary Campaign Source >> here you need set the SKU as well as check the "Use Transaction Campaign".
    Last edited by CnP.Support.AM; 05-15-2019, 08:04 AM.
    Regards,
    Click & Pledge Support Department

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