Reconcile Donations and Deposits

[[email protected]]

we are trying to reconcile what posted to SalesForce/C&P to what was posted to our bank from ProPay. The below 2 transactions (shown directly from C&P) posted in C&P/SF but never actually made it to our bank account. We scoured the settlement reports and could not find anywhere that this money made it to our bank account. They are both echecks but other echecks from the month made it to our bank account. Is there any way to see why these two items never made their way to our bank?

26033-190413122028001	4/13/2019	Nancy	Foster	[email protected]	eCheck	Authorized	Areas of Greatest Need	Posted	Yes	$25.00
26033-190413121508565	4/13/2019	Chris & Meredith	Burns	[email protected]	eCheck	Authorized	Promise686 Online Giving	Posted	Yes	$100.00

Org ID = 00DF00000005zU1
Access has been granted for 1 week

[CnP.Support.AM]

Good day @[email protected]

Please post such questions to the Support Desk as it requires to contact ProPay. Please post it there so that our accounts team will take care of it.