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online donation - amount and fee - showing up as two opportunities

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  • CnP.Support.AM
    replied
    Good day @[email protected]

    We reviewed your instance and that is the expected behavior. Please note that in Connect the "Additional fee" is an item. Hence, coming in Salesforce is not an optional opportunity but a separate line item resulting in a separate opportunity, by design.

    Leave a comment:


  • beaton@edvestors.org
    replied
    I have extended the access so you should be able to get in. Apologies for the delay and thank you for your patience!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    We just reviewed and noticed that the access to your instance has expired. If you please extend the access so that we can review it?

    Looking forward to hearing back from you.

    Leave a comment:


  • beaton@edvestors.org
    replied
    Apologies for the delay. A recent example is order # 33048-1902191343022396081

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    NO, that is C&P Account#. You will find the order number on the receipt as well as on the transaction detail page or in the opportunity page itself.

    Leave a comment:


  • beaton@edvestors.org
    replied
    Thank you for your response and sorry for the delay. Our click and pledge ID is 33048. is this the ID number you were looking for? Thank you.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    Would you please share the order number so that we can review it?

    Looking forward to hearing back from you.

    Leave a comment:


  • beaton@edvestors.org
    replied
    Access has been granted and organization ID is 00D37000000HzuS.

    Leave a comment:


  • online donation - amount and fee - showing up as two opportunities

    We are seeing that our online donations are being separated into two opportunities - one for the donation amount and one for online fee. We would like to have just one opportunity created for the combined amount but don't see where in the settings to make this change.

    We have granted you login access for a week.

    Thank you!
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