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online donation - amount and fee - showing up as two opportunities

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  • online donation - amount and fee - showing up as two opportunities

    We are seeing that our online donations are being separated into two opportunities - one for the donation amount and one for online fee. We would like to have just one opportunity created for the combined amount but don't see where in the settings to make this change.

    We have granted you login access for a week.

    Thank you!

  • #2
    Access has been granted and organization ID is 00D37000000HzuS.

    Comment


    • #3
      Good day @[email protected]

      Would you please share the order number so that we can review it?

      Looking forward to hearing back from you.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Thank you for your response and sorry for the delay. Our click and pledge ID is 33048. is this the ID number you were looking for? Thank you.

        Comment


        • #5
          Good day @[email protected]

          NO, that is C&P Account#. You will find the order number on the receipt as well as on the transaction detail page or in the opportunity page itself.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Apologies for the delay. A recent example is order # 33048-1902191343022396081

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            • #7
              Good day @[email protected]

              We just reviewed and noticed that the access to your instance has expired. If you please extend the access so that we can review it?

              Looking forward to hearing back from you.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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              • #8
                I have extended the access so you should be able to get in. Apologies for the delay and thank you for your patience!

                Comment


                • #9
                  Good day @[email protected]

                  We reviewed your instance and that is the expected behavior. Please note that in Connect the "Additional fee" is an item. Hence, coming in Salesforce is not an optional opportunity but a separate line item resulting in a separate opportunity, by design.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment

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