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  • jcastillo
    started a topic Error processing temporary contacts.

    Error processing temporary contacts.

    We're facing a somewhat new error when processing a Temporary Contact. Please see the error in the image "Screen Shot 2019-01-18 at 11.45.37 PM.png". Could you help us investigate the problem? The org ID is 00D1a000000HQnx and I already granted you account login access.

    Thanks so much!
    JCastillo
    Attached Files

  • CnP.Support.AM
    replied
    Good day @jcastillo

    We reviewed and found that the following custom rule you have set is causing issues while processing temp contact:

    Click image for larger version

Name:	Custom rule.jpg
Views:	24
Size:	110.6 KB
ID:	44450

    Please review/deactivate the above rule and try to process the temp contacts.

    Leave a comment:


  • jcastillo
    replied
    Hi!
    Apologies! I thought I added a link for you to go directly to our Temporary Contacts page. I've extended your Account Login Access so please help yourself and check the page at https://sforce.co/2FP34f5. The contact names are Justine Reeves and Marfo Phyllis.

    TC-7582 - 32291-1901161032193217137
    TC-7581 - 32291-1901161032193217137
    TC-7579 - 32291-1901160906317223310
    TC-7578 - 32291-1901160906317223310

    Thank you!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @jcastillo

    Sorry, but the image you have provided is PNG and this forum does not show it in full scale. I only see a thumbnail. Would you please post this as a JPG so we can review? Also, please share the order numbers as well the ContactID you would like to merge with so that we can review it.

    Leave a comment:

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