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  • Error processing temporary contacts.

    We're facing a somewhat new error when processing a Temporary Contact. Please see the error in the image "Screen Shot 2019-01-18 at 11.45.37 PM.png". Could you help us investigate the problem? The org ID is 00D1a000000HQnx and I already granted you account login access.

    Thanks so much!
    JCastillo
    Attached Files

  • #2
    Good day @jcastillo

    Sorry, but the image you have provided is PNG and this forum does not show it in full scale. I only see a thumbnail. Would you please post this as a JPG so we can review? Also, please share the order numbers as well the ContactID you would like to merge with so that we can review it.
    Regards,
    Click & Pledge Support Department

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    • #3
      Hi!
      Apologies! I thought I added a link for you to go directly to our Temporary Contacts page. I've extended your Account Login Access so please help yourself and check the page at https://sforce.co/2FP34f5. The contact names are Justine Reeves and Marfo Phyllis.

      TC-7582 - 32291-1901161032193217137
      TC-7581 - 32291-1901161032193217137
      TC-7579 - 32291-1901160906317223310
      TC-7578 - 32291-1901160906317223310

      Thank you!

      Comment


      • #4
        Good day @jcastillo

        We reviewed and found that the following custom rule you have set is causing issues while processing temp contact:

        Click image for larger version

Name:	Custom rule.jpg
Views:	27
Size:	110.6 KB
ID:	44450

        Please review/deactivate the above rule and try to process the temp contacts.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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