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Unable to Cancel recurring transaction in Salesforce

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  • mjokiman
    started a topic Unable to Cancel recurring transaction in Salesforce

    Unable to Cancel recurring transaction in Salesforce

    Hi,

    I need to cancel this recurring https://cnp-paas.na75.visual.force.c...1841000001MsyU but unable to (Recurring ID 260694). I was able to do it in connect but in Salesforce it keeps saying Active for the Status and when I clicked the cancel recurring nothing happened....

    Please help....want to make sure it is cancelled....

    Thanks

  • CnP.Support.AM
    replied
    Good day @mjokiman

    We have fixed the issue and now you see the Status: Canceled for above recurring. However, our developers are reviewing the case to find out the root cause of the issue.

    Sorry for the inconvenience.

    Leave a comment:


  • mjokiman
    replied
    access has been granted

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @mjokiman

    Would you please grant us access to your instance so that we can review what's going on?

    Leave a comment:

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