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Multiple Opportunities created by a transaction

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  • seedsysdev
    started a topic Multiple Opportunities created by a transaction

    Multiple Opportunities created by a transaction

    Hi C&P,

    We recently had a transaction that seems to have created two Opportunities in SF, but there are some oddities between the two opportunities:
    - Both opportunities have the same C&P Payment Reference ID, but only one opportunity has the C&P order number.
    - The C&P Data file has the message "Manually Created" instead of the usual "Successfully transacted"


    What does "Manually Created" mean in the C&P Data? What would cause two opportunities to be created, but with less-than-complete data between the two Opportunities?

    Attached are some screenshots.

    Thank you
    The Seed
    Attached Files

  • CnP.Support.AM
    replied
    Good day @seedsysdev

    We reviewed and found only one related opportunity for above order number:

    Click image for larger version

Name:	1opp.jpg
Views:	3
Size:	188.8 KB
ID:	43805

    Leave a comment:


  • seedsysdev
    replied
    Thank you!

    Access granted.
    Org id: 00D36000000bvjx.
    Order number: 37612-1810032240412679532

    Cheers!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @seedsysdev

    Manually created means, the above transaction was in C&P Temporary Contacts to review and process from there and someone from your organization has been processed it from C&P Temporary Contact whereas Successfully transacted means, based on match mode and match fields settings the contact created/merged automatically into your Salesforce instance.

    However, regarding two opportunities if you please grant us access to your Salesforce instance and share the order number we will review it.

    Leave a comment:

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