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Virtual Terminal transactions - Error posting data to Salesforce email notice

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  • Virtual Terminal transactions - Error posting data to Salesforce email notice

    We have users who are using the Virtual Terminal to process transactions. But due to the amount of workflows/processes that we have on our opportunity object, we are running into problems with the opportunity being created in Salesforce. We are addressing this issue internally. However, the error email goes out to the person who performs the transaction. In this case, it's our user who doesn't really understand all of this data in the email, and they cannot resolve this issue.

    The question is, can we direct all of these error emails to a few email addresses (namely the Salesforce Administrators)??? We would prefer that the users not get them.
    Below is an example of the email.


    From: noreply@salesforce.com <noreply@salesforce.com> on behalf of
    Sent: Sunday, October 14, 2018 5:25:58 AM
    To: Bxxx, Lxxx
    Cc: Report.Bug@clickandpledge.biz
    Subject: Error Report : MADD--cheri Hensley

    Date: 10/14/2018

    Hi Lxxx Bxxx,
    Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 33189-181011183434508
    • Contact name: cheri Hensley
    • Transaction Result: Declined
    • C&P Data ID: 269548
    • Organization ID:
    • Organization Name:
    • Applications : Application Name: Salesforce:CnP_PaaS_VT_Single-Version Number : 9.1808160013
      Installed Packages: 5.1808030001-9.1808160013-5.1808060003
    System response:

    "Upsert failed. First exception on row 0; first error: CANNOT_EXECUTE_FLOW_TRIGGER, We can't save this record because the “VIP - Campaign is Changed” process failed. Give your Salesforce admin these details. <b>An unhandled fault has occurred in this flow</b><br>An unhandled fault has occurred while processing the flow. Please contact your system administrator for more information. Error ID: 1337139937-50739 (-450328208): []"

    Please check the following link for details:

    https://madd.force.com/madd/a1D0G00000RxzoE


    If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com
    Regards,
    Click & Pledge Development Team
    Salesforce Group

  • #2
    Good day @Eric Pitts

    By default, it is set to Record Owner but you may change that here: https://madd.my.salesforce.com/01W0G...1W0G000000UCQU

    However, in reviewing we found that the following workflow is causing the above issue: VIP - Campaign is Changed workflow or Process builder

    Hope that helps.
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      Yes, thank you for your help with this!

      Comment

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