account not working

ArchieBray

Junior Member

Join Date: Apr 2013

Posts: 13
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#1

account not working

09-17-2018, 11:18 AM

Our Click and Pledge account doesn't seem to be working. The forms load but the transactions are being declined. This is through Virtual Terminal, C&P Events, and on the web forms on our site.
One error message that keeps coming up is "Error code 2060 Wrong authentication information"
I can't log into Click and Pledge Connect either, getting the message "Sorry but we cannot find the email in our system. Please try again."
Please help! Thank you.
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CnP.Support.AM

C&P Support

Join Date: Nov 2015

Posts: 6842
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#2

09-18-2018, 01:43 AM

Good day @ArchieBray

Hope the above issue has been resolved by our support team.

Regards,
Click & Pledge Support Department

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ArchieBray

Junior Member

Join Date: Apr 2013

Posts: 13
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#3

09-18-2018, 09:55 AM

Everything seems to be working now. Thanks!
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