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  • account not working

    Our Click and Pledge account doesn't seem to be working. The forms load but the transactions are being declined. This is through Virtual Terminal, C&P Events, and on the web forms on our site.
    One error message that keeps coming up is "Error code 2060 Wrong authentication information"
    I can't log into Click and Pledge Connect either, getting the message "Sorry but we cannot find the email in our system. Please try again."
    Please help! Thank you.

  • #2
    Good day @ArchieBray

    Hope the above issue has been resolved by our support team.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Everything seems to be working now. Thanks!

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