Keep being emailed error reports for every temporary contact

[Maggie]

For EVERY temporary contact that is put in the queue, I get the following email:

Date: 7/17/2018 Hi Maggie Brevig, Sorry, but we have encountered an error while posting the data to your Salesforce account. Additional information: Order number: 27746-1807171158264098760 Contact name: Transaction Result: C&P Data ID: 29394 Organization ID: 00Di0000000gcJw Organization Name: NETWORK, A National Catholic Social Justice Lobby Applications : Application Name: CnP_PaaS_FM_GravityForm- Version Number3.700.003/WP:v4.9.7/GF:v2.3.2 Installed Packages: 5.1802020005-9.1805150201-5.1804050102 System response: "Insert failed. First exception on row 0; first error: INACTIVE_OWNER_OR_USER, operation performed with inactive user [005i0000002KqzD] as owner of task: []" Please check the following link for details: https://na56.salesforce.com/a0N0Z00001GPsE4 If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com Regards, Click & Pledge Development Team Salesforce Group

I have emailed support about this multiple times but the only time I got a response, I had to process the temporary contact days before in order to make sure the donor got their email receipt.

My issue is two parts:
1) Is there no way to turn off error reports for Temporary Contacts? This is not helpful to me, especially on days when we have upwards of 50 temporary contacts coming in.
2) It appears that part of the error has something to do with an inactive user. I looked up the ID and it is in fact someone who left our organization a couple of months ago. I need help to figure out what this inactive user is being assigned that is triggering this error response, so that the inactive user isn't involved in ongoing transactions.

I have granted Click and Pledge login access for one week. Our organization ID is 00Di0000000gcJw.

[CnP.Support.AM]

Good day @Maggie

One of our developers reviewed your instance and concluded that you should not receive that email now. However, moving forward if you receive the above email please let us know here so that we can review whats going on.

[Maggie]

Hello,

I did in fact just receive another email:

Date: 7/19/2018 Hi Maggie Brevig, Sorry, but we have encountered an error while posting the data to your Salesforce account. Additional information: Order number: 27746-1807191207148560695 Contact name: Transaction Result: C&P Data ID: 29616 Organization ID: 00Di0000000gcJw Organization Name: NETWORK, A National Catholic Social Justice Lobby Applications : Application Name: CnP_PaaS_FM_GravityForm- Version Number3.700.003/WP:v4.9.7/GF:v2.3.2 Installed Packages: 5.1802020005-9.1805150201-5.1804050102 System response: "Insert failed. First exception on row 0; first error: INACTIVE_OWNER_OR_USER, operation performed with inactive user [005i0000002KqzD] as owner of task: []" Please check the following link for details: https://na56.salesforce.com/a0N0Z00001GPtFI If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com Regards, Click & Pledge Development Team Salesforce Group

[CnP.Support.AM]

Good day @Maggie

Ah, it is due to the notification of the temporary contact you have set under C&P Settings >> Notifications. Since the user is inactive, you are receiving the above email. Please remove/change the user and it will solve the issue.



Hope that helps. Let us know if we can be of any further assistance.