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Keep being emailed error reports for every temporary contact

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  • Keep being emailed error reports for every temporary contact

    For EVERY temporary contact that is put in the queue, I get the following email:
    Date: 7/17/2018

    Hi Maggie Brevig,
    Sorry, but we have encountered an error while posting the data to your Salesforce account.

    Additional information:
    • Order number: 27746-1807171158264098760
    • Contact name:
    • Transaction Result:
    • C&P Data ID: 29394
    • Organization ID: 00Di0000000gcJw
    • Organization Name: NETWORK, A National Catholic Social Justice Lobby
    • Applications : Application Name: CnP_PaaS_FM_GravityForm- Version Number3.700.003/WP:v4.9.7/GF:v2.3.2
      Installed Packages: 5.1802020005-9.1805150201-5.1804050102
    System response:

    "Insert failed. First exception on row 0; first error: INACTIVE_OWNER_OR_USER, operation performed with inactive user [005i0000002KqzD] as owner of task: []"

    Please check the following link for details:

    https://na56.salesforce.com/a0N0Z00001GPsE4
    If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com
    Regards,
    Click & Pledge Development Team
    Salesforce Group

    I have emailed support about this multiple times but the only time I got a response, I had to process the temporary contact days before in order to make sure the donor got their email receipt.

    My issue is two parts:
    1) Is there no way to turn off error reports for Temporary Contacts? This is not helpful to me, especially on days when we have upwards of 50 temporary contacts coming in.
    2) It appears that part of the error has something to do with an inactive user. I looked up the ID and it is in fact someone who left our organization a couple of months ago. I need help to figure out what this inactive user is being assigned that is triggering this error response, so that the inactive user isn't involved in ongoing transactions.

    I have granted Click and Pledge login access for one week. Our organization ID is 00Di0000000gcJw.

  • #2
    Good day @Maggie

    One of our developers reviewed your instance and concluded that you should not receive that email now. However, moving forward if you receive the above email please let us know here so that we can review whats going on.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hello,

      I did in fact just receive another email:
      Date: 7/19/2018

      Hi Maggie Brevig,
      Sorry, but we have encountered an error while posting the data to your Salesforce account.

      Additional information:
      • Order number: 27746-1807191207148560695
      • Contact name:
      • Transaction Result:
      • C&P Data ID: 29616
      • Organization ID: 00Di0000000gcJw
      • Organization Name: NETWORK, A National Catholic Social Justice Lobby
      • Applications : Application Name: CnP_PaaS_FM_GravityForm- Version Number3.700.003/WP:v4.9.7/GF:v2.3.2
        Installed Packages: 5.1802020005-9.1805150201-5.1804050102
      System response:

      "Insert failed. First exception on row 0; first error: INACTIVE_OWNER_OR_USER, operation performed with inactive user [005i0000002KqzD] as owner of task: []"

      Please check the following link for details:

      https://na56.salesforce.com/a0N0Z00001GPtFI
      If you need further assistance please submit a support ticket at http://Help.ClickandPledge.com
      Regards,
      Click & Pledge Development Team
      Salesforce Group

      Comment


      • #4
        Good day @Maggie

        Ah, it is due to the notification of the temporary contact you have set under C&P Settings >> Notifications. Since the user is inactive, you are receiving the above email. Please remove/change the user and it will solve the issue.

        Click image for larger version

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        Hope that helps. Let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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