Can't process C&P Temporary Contact from C&P Event

[EllieK]

I am unable to process a C&P Temporary Contact that came in through a C&P Event. I have been able to with many other donors, but this one is giving me odd errors I haven't seen before. I tried reposting to Salesforce but that only created a duplicate C&P Temporary Contact (still unable to process). I've attached a screenshot of the error message. Any advice? Thanks!

Salesforce ID: 37251

[CnP.Support.AM]

Good day @EllieK

We noticed that you are at outdated versions of our apps for which support has been ended. If you allow us we will upgrade your instance with the latest version of our apps and review whats going on.

Please share the order number of the temp contact as well as the ContactID you would like to merge with.

Looking forward to hearing back from you.

[EllieK]

Thank you for your response CnP.Support.AM - I'm aware our C&P apps need to be updated, and I've actually been trying to move forward with this since March. There was one hesitation from our organization, though. Last time we allowed an upgrade we lost a lot of our customization and had to go back in and correct things. Is there a way to assure we don't run into this problem again with this upgrade?

[CnP.Support.AM]

Good day @EllieK

Strange! what customization have you lost? Our updates will NOT change any of your settings and flows. You NO need to worry about that.

Looking forward to hearing back from you.

[EllieK]

CnP.Support.AM That's a relief to hear. Perhaps the changes we experienced were caused by other actions. For example, opportunity ownership was adjusted to an employee, but I think that was because that employee was the one who re-connected our 3rd party connection.

Anyway, please proceed with the upgrades.

The Order # 37251-1806160131367508844
This would be a new contact ID for the individual is not in our system yet.

[CnP.Support.AM]

Good day @EllieK

We reviewed and found that the above error is NOT related to C&P. There is a trigger on Account object with the Namespace Prefix: PatronSignup which is causing an issue.

I did a quick search and found this: https://help.salesforce.com/articleV...0005278&type=1

Hope that helps.

However, we have upgraded your instance with latest versions of our apps.

It is highly recommended that you login to the Connect & re-establish the connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

Release notes: https://forums.clickandpledge.com/fo...elease-reports

[EllieK]

CnP.Support.AM Thank you for running the C&P app updates.

I was able to resolve the original issue by creating a contact record for the donor then merging the C&P Temporary Contact to that.