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  • Salesforce Connection Failure/Salesforce Update Failure

    Hello -

    I'm curious why we are getting these error messages too frequently, and there doesn't seem to be anything wrong. The connection to Salesforce seems to be working still because transactions are still being posted, so I'm unclear why these would be coming through.

    Additionally, we JUST reconnected them not even 9 days ago. So this should not have fired at all.

    Finally, the error message is as follows:
    Click&PledgeMonday ‪08:04 am‬


    Salesforce Update Failure
    Sorry but we are having problem with your Salesforce account.

    Account Information:
    • Click & Pledge account name: Year Up, Inc.
    • Click & Pledge account #: 24172
    • Salesforce Organization ID: 00D5000000071yL

    Please follow the steps below to verify the connection & update the information:
    If you have any questions please give us a call at 866.999.2542 or email us at
    [email protected].

    You can see it's dated Monday @ 8:04Am, however we JUST received it to our helpdesk today at 10:58. Why would this happen?

  • #2
    Duplicate of: https://forums.clickandpledge.com/fo...update-failure
    Regards,
    Click & Pledge Support Department

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