Temp Contacts not processing fully

[ctugwell]

Hi,

One of the users for this Org - 00D1I000001WQmR - experiences issues now and again when processing temp contacts. The transaction will push to Salesforce, yet the temp contact won't leave the temp contact queue. Can you look at the Kin On Management user profile to ensure it's setup correctly.

I have granted login access.

Thanks,

Chris

[CnP.Support.AM]

Good day @ctugwell

We reviewed and found there is only one temp contact exist in your instance. However, please grant us access from the user in the question as well as share the Contact name you would like to merge the temp contact (Order#50600-1806081407208468881) so that we can process and see whats going on.

Looking forward to hearing back from you.

[ctugwell]

You now have access to the Kin On Management profile.

Chris

[CnP.Support.AM]

Good day @ctugwell

Would you please share the ContactID you would like to merge the above temp contact Order# 50600-1806081407208468881?

[ctugwell]

0051i0000027wzo

[ctugwell]

I gave you the user id, sorry. Here's the contact id - 0031I00000BhsLNQAZ

[CnP.Support.AM]

Good day @ctugwell

It seems the access to your instance has been expired. Would you please extend the access so that we can process the temp contact and see whats going on?

Looking forward to hearing back from you.

[ctugwell]

I opend it up for another week. Please let me know if you can still access the other use or that one needs to be opened up again.

[CnP.Support.AM]

Good day @ctugwell

Since the issue is with Kin On Management profile, please grant access from that respective user as well so that we can process the temp and see whats going on.

[ctugwell]

We did grant access...