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Temp Contacts not processing fully

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  • Temp Contacts not processing fully

    Hi,

    One of the users for this Org - 00D1I000001WQmR - experiences issues now and again when processing temp contacts. The transaction will push to Salesforce, yet the temp contact won't leave the temp contact queue. Can you look at the Kin On Management user profile to ensure it's setup correctly.

    I have granted login access.

    Thanks,

    Chris

  • #2
    Good day @ctugwell

    We reviewed and found there is only one temp contact exist in your instance. However, please grant us access from the user in the question as well as share the Contact name you would like to merge the temp contact (Order#50600-1806081407208468881) so that we can process and see whats going on.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      You now have access to the Kin On Management profile.

      Chris

      Comment


      • #4
        Good day @ctugwell

        Would you please share the ContactID you would like to merge the above temp contact Order# 50600-1806081407208468881?

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          0051i0000027wzo

          Comment


          • #6
            I gave you the user id, sorry. Here's the contact id - 0031I00000BhsLNQAZ

            Comment


            • #7
              Good day @ctugwell

              It seems the access to your instance has been expired. Would you please extend the access so that we can process the temp contact and see whats going on?

              Looking forward to hearing back from you.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                I opend it up for another week. Please let me know if you can still access the other use or that one needs to be opened up again.

                Comment


                • #9
                  Good day @ctugwell

                  Since the issue is with Kin On Management profile, please grant access from that respective user as well so that we can process the temp and see whats going on.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    We did grant access...

                    Comment

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