Missing Transactions

[DNewland Junior Member Find all posts View Profile Close DNewland]

We have a total of five donations that have shown up in our TransLink bank statement that aren't in Salesforce but were deposited in our account on 4/19/18. Based on the time frame and the amounts we've determined that they are donations that would have came through this C&P form (https://connect.clickandpledge.com/w...20719239130210). Our bank statement show the last four of the payee's card number an authorization code and "tran ref #" but I'm not sure what we could use to help find the originating C&P Data and figure out why the corresponding transactions and opportunities weren't created.

Org ID:

00D1a000000H7JI

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Good day @DNewland

Would you please login to the Connect and see if you can find those transactions in there during that time period? If you find it please share the order number so that we can review it.

[DNewland Junior Member Find all posts View Profile Close DNewland]

I was able to find the transactions and the post status for all five donations was listed as 'Error.' I did go ahead and select the post to salesforce option and I'm seeing the donations now.

Once I reposted I noticed it says "In case of error an email will be sent to the notification list." Where can I update the email for this notification. I'd definitely like to get notified if there are errors posting to salesforce in the future.

Not sure if you still needs these but the order numbers are:
37848-1804191358289243008
38514-1805151948148484050
37848-1804191600456595240
37848-1804191610070471944
37848-1804191617301744507

[CnP.Support.AM C&P Support Find all posts View Profile Close CnP.Support.AM]

Good day @DNewlan

Here you can list the email to get the notification for error: Login to Connect >> Settings >> 3rd party >> sf-Error Notification List: