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Autorepsonder not firing for certain donations

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  • Autorepsonder not firing for certain donations

    for certain donation the our auto-responder isn't firing.

    its also only storing 1000 records in the log is there somehere you can set the limit?

    if you look at Order number
    35877-1804241314088297036
    and try to resend the auto-responder it still won't appear in the auto-responder log...

    i'm not sure how many gifts this is happening too.

    Francis

  • #2
    Good day @[email protected]

    Would you please share the responder name you are expecting to fire for above order number?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thank You

      https://na30.salesforce.com/a1I36000002I7qr

      Comment


      • #4
        Good day @[email protected]

        We reviewed and found that the above transaction didn't satisfy the condition which is the reason it didn't fire the responder.

        The above order number having a matching gift but the responder doesn't have that box checked:

        Click image for larger version

Name:	Matching.jpg
Views:	16
Size:	67.2 KB
ID:	39305

        Please check and let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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