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Primary campaign source blank in Salesforce opportunities

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  • Primary campaign source blank in Salesforce opportunities

    Our Salesforce instance was upgraded earlier this week with the latest C&P release and since then I've noticed that Salesforce opportunities created when a donor uses our online form no longer include the Salesforce primary campaign source that we have indicated for the form in Connect. I followed the steps to re-establish the connection following the upgrade. We haven't made any changes to the campaign or the sku mapping. Is there something we're missing about the latest upgrade? I've granted one-week access. Our Salesforce org. ID is 00Do0000000e6Y2.

  • #2
    Good day @Caren Mulford

    The behavior was changed with the latest release which has been resolved now. We have released the beta version which will make it operate as it did before. If you allow us we will upgrade your instance with Beta version.

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      We just upgraded on April 24 and the most recent release I see in the News and Announcements forum is dated April 17, so I'm not sure why we would not have received the latest release. If a new Beta version has been released since then that corrects this issue, and does not create a problem somewhere else, please upgrade our instance. We have already granted one week access and our Salesforce Org ID is 00Do0000000e6Y2.

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      • #4
        Good day @Caren Mulford

        We have upgraded your instance with a beta version that should correct the behavior. However, please keep the access open so that we will make sure your instance is also updated when we release the app to the public.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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