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Salesforce Coding Closed/Won Opportunity on C&P Card Declines

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  • Salesforce Coding Closed/Won Opportunity on C&P Card Declines

    Hi C&P,

    Unsure if this is the correct thread to pose this question: I am trying to find more info for my team, and thought to start with you. We noticed a couple of credit card declines (old declines) that Salesforce coded as Closed/Won Opportunity. My organization doesn't use the Opportunity object, hence needing to investigate why that occurred. Any insights on the C&P end as to why this may occur? The problem has not persisted, but I'm curious to prepare against a future issue like this.

    Thank you so much for your help.

    Best,
    Khatch

  • #2
    Good day @Khatchadour

    Would you please grant us login access to your Salesforce account as well as share the order number so that we can review whats going on?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Hi CnP.Support.AM Thank you! Just granted you access, and here are the 3 records that had this issue. On our end we're able to edit those records as they are stuck in Closed/Won stage.

      1752995818420380397
      17529404711546517214
      24461-170711083256189

      Thank you so much!
      Khatch

      Comment


      • #4
        Hi CnP.Support.AM Any updates and insights on this one? Thank you!

        Comment


        • #5
          Good day @Khatchadour

          Sorry for the delay. We are reviewing this case and will update this post shortly.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            Hi CnP.Support.AM Just checking in if you have any updates on this? Thank you!

            Comment

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