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  • Swiper Error



    We have several of our users reporting that they are getting an error saying "Card reader data is not valid please swipe again" when they enter donations in the virtual terminal. The users do not have any kind of card swiper but still receive this notification multiple times as they try to enter a donation. Would you happen to know why/how we can fix it?

    Screenshot:
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    Thank you for your help!
    Attached Files

  • #2
    Good day @cnpuser

    It seems to community URL. May we have permission to do test transaction so that we can see whats going on? Also, please grant us access to your instance and share the URL of the page.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hello,

      I have granted access & our org id is: 00D36000000Il4u. Feel free to do a test transaction!

      Thank you!

      Comment


      • #4
        Good day @cnpuser

        We reviewed and processed TWO test transactions but unable to replicate the issue. Order numbers: 35412-1802140127058681111 - 35412-180214012447611

        Would you please test it and let us know the exact steps/scenario to how to replicate it?
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          We do not seem to have an issue with the transactions going through, but our users are forced to click through that error message several times throughout the process before submitting it. The issue seems to appear to only particular users when they go through our custom portal to get to the virtual terminal page.

          Thank you.

          Comment


          • #6
            Good day @cnpuser

            Would you please share the user name and the exact steps they have taken to access the Virtual Terminal?

            Looking forward to hearing back from you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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