Unable to see Click & Pledge donations in Salesforce

[atucker294]

We're unable to see Click & Pledge donations submitted using the Click & Pledge Connect Widget Donation on our LSC.gov site in C&P Transactions within the Click & Pledge app in Salesforce.

How do we resolve this?

[atucker294]

LSC's Salesforce.com Org ID: 00Do0000000YZnz

[CnP.Support.MA]

Good day atucker294 :

Can you please share the Order Numbers please?

Looking forward to hearing back from you.

[atucker294]

The C&P Order Number ls: 29888-1802011322449610397

[CnP.Support.AM]

Good day @atucker294

We reviewed and found that the above order number is in Temp contact to review and process from there. Please review the C&P Temporary Contacts and process it.

However, we found that you are many many versions behind. If you allow us we will upgrade your instance with latest versions of our apps.

Release notes:

Library v5.1710020002
Release notes: https://cnp.mn/51710020002

PaaS 9.1712130006:
Release notes: http://cnp.mn/91712130006

Looking forward to hearing back from you.

[atucker294]

Thanks for the information on C&P Temporary Contacts.

When we processed one of the C&P Temporary Contacts (Order number 29888-1802011322449610397), we rec'd the following message:

Errors

• WID: WID: data value too large: 74e2711d-8c01-46ee-9efd-a86c88ebfa32 (max length=18)
• Insert failed. First exception on row 0; first error: STRING_TOO_LONG, WID: data value too large: 74e2711d-8c01-46ee-9efd-a86c88ebfa32 (max length=18): [CnP_PaaS__CheckOutPageId__c]

How do we resolve this?

Also, we'd like to upgrade. How does the upgrade process work?

[CnP.Support.AM]

Good day @atucker294

The issue you are facing is because your instance is not up-to-date. Version 9.70xx compatibility release for the new Connect & if you are not on or higher version you will experience that error if using Connect forms. The new Connect forms use a longer WID and the updated Salesforce release has expanded the WID field from 18 to 40.

If you allow us we will upgrade your instance with latest versions of our apps which will resolve the issue.

Looking forward to hearing back from you.

[CnP.Support.AM]

Good day @atucker294

Ah, I see you have requested upgrade as well. We will upgrade your instance and update this post shortly.

[CnP.Support.AM]

Good day @atucker294

We have upgraded your Salesforce instance as requested.

It is highly recommended that you login to the Connect & re-establish the connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

Release notes:

Library v5.1710020002
Release notes: https://cnp.mn/51710020002

PaaS 9.1712130006:
Release notes: http://cnp.mn/91712130006

You may also join our Power of Us Hub: https://bit.ly/1cO852O

Please - We also love to know what you think about our platform. Please review our apps on AppExchange:

Payment: https://bit.ly/cnp-paas-review

Please let us know if we can be of any further assistance.

[atucker294]

Thanks for upgrading us. The processing error that I reported earlier has been resolved.

What is the process for keeping our Click & Pledge app up to date in Salesforce in the future? Is that something we need to do or you need to do?

[CnP.Support.AM]

Good day @atucker294

We will announce the release on the News channel. Please subscribe to it so you receive updates as we make announcements: https://forums.clickandpledge.com/fo...-announcements

Once you receive the update notification, you may post a request for an upgrade in Salesforce Upgrade Assistance channel as installation & updates are provided as a free complimentary service for any updates.

Hope that answers your question. Let us know if we can be of any further assistance.

[atucker294]

I subscribed to the News & Announcements page & will post a request for an upgrade in the Salesforce Upgrade Assistance channel in the future. Thanks.