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Transactions Not Posting to Salesforce

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  • Transactions Not Posting to Salesforce

    Org ID: 00DF00000005zU1
    Access has been granted for 7 days

    The last several transactions (2 related to event registrations and 2 related to donor pages in Connect) have not posted to Salesforce. TheLooking at the transaction report in Connect (attached) 3 of them say "Error" and on says "Not Posted." I went into the 3 that say error and selected the "Post to Salesforce" button, but they have still not gone through. We urgently need this resolved as we are in the middle of one of our major campaigns of the year.

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    Last edited by CnP.Support.AM; 01-25-2018, 12:09 AM.

  • #2
    Good day @[email protected]

    It seems that you were running out of API calls. The reason for not posting the data to your Salesforce instance is because of below error:

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    There is a certain limit of API calls for the day which might be exceeded and Salesforce was simply rejecting our posts and blocks us from doing anything because there were No API calls available.

    However, we found only one order number didn't post to SF. We simply clicked on post to salesforce and it successfully posted to your instance.

    Hope that helps.
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