Email Receipt Repeating Error

[CoralReefAlliance]

Hello,

We're running into some kind of error where Click and Pledge is sending out multiple receipts for the same donations. We've had this issue once or twice before.

[CnP.Support]

Good day CoralReefAlliance

This happens when the transaction has an error and the maintenance is trying to resolve it.

Please go to the order number and see if there are any errors. You could also grant us access and the give us the Order Number to review for you.

[CoralReefAlliance]

Hello,

Access has been granted, and the order number is 1801121711283566552

[CnP.Support.AM]

Good day @CoralReefAlliance

Please see:



The error is due to the validation rule you have on opportunity object.

Please review or deactivate the above validation in order to resolve the issue.