Declined transactions showing as Authorized

[marcellusw101]

We have a Salesforce autoresponder set to send only for "Authorized" transactions:




However, it is firing even for transactions that are listed in C&P as "Declined," such as this one for Pruitt:





Pruitt should have received one autoresponder (for the authorized transaction), but instead received two.

Although the "Transaction Result" field in Salesforce is correct, the Status field is showing the same for both "Authorized" and "Declined" results:



Please advise how we can fix this so that the autoresponder only sends to Authorized payments.

Click & Pledge Paas Version no. 9.1705100003
Click & Pledge Class Library Version no. 5.1703010003
NPSP version no. 3.118


Thanks!

[CnP.Support.AM]

Good day @marcellusw101

Would you please grant login access to your Salesforce account so that we can review whats going on?

Also, may we upgrade your instance to the latest release as we are reviewing the case?

Looking forward to hearing back from you.

[marcellusw101]

Okay, granted. Is there a way to set my instance to automatically upgrade, or at least let us know when an upgrade is available?

Thanks!

[CnP.Support.AM]

Good day @marcellusw101

NO, it has to be done manually. We will announce the release on the News channel. Please subscribe to it so you receive updates as we make announcements: https://forums.clickandpledge.com/fo...-announcements

We have upgraded your instance with latest versions:

It is highly recommended that you login to the Connect & re-establish the connection. You may see that your account is already connected but this does not mean the new information has posted to Salesforce.

To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

Release notes:

Library v5.1710020002
Release notes: https://cnp.mn/51710020002

PaaS 9.1712130006:
Release notes: http://cnp.mn/91712130006

Regarding the autoresponder issue, we don't see any Autoresponder fire for the contact "Pruitt" nor any C&P Transactions associated with this contact:

https://na40.salesforce.com/00346000...Kp=003&srPos=0



We found that those transactions sitting in C&P Temporary Contacts to review and process from there. Please note that the transaction must be assigned to a Contact in order for an Autoresponder to go out and it will use the Email to send the Autoresponder.




Please review and process those temp contacts and let us know what you see.

[marcellusw101]

The Autoresponder did fire twice for Pruitt. I know because I am copied on those and received both emails. Both transactions on 12/30 are showing up in SF as Opportunities, though not associated with Pruitt's account (which is a separate issue):

[CnP.Support.AM]

Good day @marcellusw101

It seems that the transaction and all related information has been deleted from your instance. We see C&P Data and C&P Temporary Contact of above 2 order numbers. In this case, the autoresponder will NOT fire until the contact gets assigned.