issue with rectifying temporary contacts AND issue with saving zip codes on contacts

[[email protected]]

Good afternoon,
I'm having two issues, which I was just talking about on the help line: 1. This only happens with SOME temporary contacts, but I am having trouble saving some of them when they come in. I get the following error messages :
Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, A validation rule is preventing the record from saving: Use one of these records?: []
Error is in expression '{!SaveItem}' in component <apex:commandButton> in page cnp_paas_evt:eventtemporarycontact: (CnP_PaaS_EVT)
An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS_EVT)

Second issue (although it may be connected)- I am having trouble saving SOME contact records with Zip codes AND/OR cities. This is the error message I receive: Review the following errors: A validation rule is preventing the record from saving: Use one of these records?

Our account info number is 29939.

I look forward to hearing from you.

Thanks
Danielle

[CnP.Support.AM]

Good day @[email protected]

Please see: https://parentingjourney.my.salesfor...DuplicateRules



Because of the above duplicate rule, it is causing the issues to process the temp contact.

Please review or deactivate the above rule in your instance and test it.