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  • Monthly donations declining

    Hello, our monthly donations started declining this weekend. Not sure how to resolve this issue. No reason is given in the email notifying us. Please advise. SF ID:00D61000000Zxcj, access granted. C&P Acct:34424. Some of the transactions: 34424-171219092049717, 34424-171219091438971, 34424-171218100344481.

    This is the email we are receiving:

    Dear Rosie Ludlow:

    We are unable to process the following recurring transaction due to the reason(s) listed below:
    Name: Axxxxa Hxxxxn
    Card type: [xxxx xxxx xxxx xxxx]
    Total: 500
    Frequency: Month
    Total payments made: 8
    Next scheduled payment: 12/18/2017 12:00:00 AM
    Last scheduled payment: 6/18/2100 12:00:01 AM

    Please let us know if we can answer any questions you may have. Email us at:
    support@clickandpledge.com.

    Regards,
    Click & Pledge Support Department


    Thanks for your attention on this matter.

  • #2
    Good day @andrea5j

    This is the issue with TSYS. I have forwarded this to our Accounts Department and they will be in contact with you shortly.

    Regards,
    Click & Pledge Support Department

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