Monthly donations declining

[andrea5j]

Hello, our monthly donations started declining this weekend. Not sure how to resolve this issue. No reason is given in the email notifying us. Please advise. SF ID:00D61000000Zxcj, access granted. C&P Acct:34424. Some of the transactions: 34424-171219092049717, 34424-171219091438971, 34424-171218100344481.

This is the email we are receiving:

Dear Rosie Ludlow:

We are unable to process the following recurring transaction due to the reason(s) listed below:
Name: Axxxxa Hxxxxn
Card type: [xxxx xxxx xxxx xxxx]
Total: 500
Frequency: Month
Total payments made: 8
Next scheduled payment: 12/18/2017 12:00:00 AM
Last scheduled payment: 6/18/2100 12:00:01 AM

Please let us know if we can answer any questions you may have. Email us at:
[email protected].

Regards,
Click & Pledge Support Department


Thanks for your attention on this matter.

[CnP.Support.AM]

Good day @andrea5j

This is the issue with TSYS. I have forwarded this to our Accounts Department and they will be in contact with you shortly.