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Monthly gifts not running

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  • Monthly gifts not running

    Six of the monthly recurring gifts that should have run for our organization yesterday, 12/4/17, do not seem to have run. I usually receive an email receipt for each monthly transaction, whether the transaction is successful or declined, and I did not receive an email receipt for these six. They do not appear in the list of transactions for 12/4/17 in Connect, and their recurring gifts are showing as "out of sync" in Salesforce. I have granted one week access. Our Salesforce Organization ID is 00Do0000000e6Y2. The order numbers for these recurring gifts are1604041738201337260,1701230814527867821,1611050 816456301417,1604041738257134395,16041211590390899 73, and1512041113297594563.

  • #2
    Good day @Caren Mulford

    The recurring transactions had failed while running on that date. However, we have restarted and you see all those were charged.

    Sorry for the inconvenience.
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    • #3
      Thank you.