Free event tickets' stage is "pledged" instead of "received"

[jackdunn]

Hey there,

I am using the C&P event management page inside of Salesforce to sell free tickets/RSVPs to an event. I cloned the event, so the config should be good, but I noticed all the customers who don't make an additional donation (i.e. don't input any payment info and have a balance of $0) are showing up in Salesforce as opportunities where the stage reads "pledged" instead of "received".

- The same thing occurs if I run a free transaction through a different event, AND if I run a free transaction via the standard general C&P terminal (i.e. not an event)
- BUT it does NOT happen if I 'discount' a transaction that initially was not free - that rolls up correctly as "received".
- I duplicated the event from an older event so the config should be fine.
- I checked in C&P settings/opportunity, and “free” transactions are set to populate as “received”.
- I can’t find any SKU mapping or workflow rules that indicate $0 transactions should be marked ‘pledged’ instead of ‘received’.

Has there been an update that effected this field? Am I missing some config somewhere?

Thanks!

Access granted
Org ID: 00Dd0000000i8lD

[CnP.Support.AM]

Good day @jackdunn

Please note that as of now in case of $0 transaction, it will apply the stage of "Pre-Authorized Transaction" NOT FREE Payment Transactions. You will need to change the stage to "Received" for Pre-Authorized Transaction. Free Payment Transactions stage applies only for 100% discount coupon code.

Hope that answers your question.

[jackdunn]

Hi CnP.Support.AM thanks for getting back to me. I understand - how does that work for actual pre-auth transactions (I'm thinking specifically of Give Out Day, here, where folks pledge ahead of time to donate on the one specific day when it counts). WIll that not mess those up, if they're run as "received" instead?

Thanks

[jackdunn]

Hey C&P Support - any updates on this? Just checking in.

[CnP.Support.AM]

Good day @jackdunn

I see your point. I have forwarded this to our developers to review case and scenario.

[jackdunn]

Hey C&P - any updates on this? I'm especially asking since Give OUT Day is coming up, so we need our 'pledges' to be functioning properly. Thanks!

[CnP.Support.AM]

Good day @jackdunn

Would you please grant us login access and share the order number which you see an issue with the stage?

We noticed that you are a version behind. If you allow us we will upgrade your instance with latest versions.

Looking forward to hearing back from you.