Custom Mapping Problem? CnP Temporary Contacts

[[email protected]]

Problem / Difference with Custom Mapping - Causing more contacts to show up in CnP Temporary Contacts.

I've noticed an increase in the # of contacts that are not auto-mapped when they make an online donation. For some reason over the past few days as we've deployed some PRE Giving Tuesday campaigns via Connect - a fair % of contacts who I know have records in SF - are showing up in CnP Temporary Contacts and not auto-mapping.

[CnP.Support.AM]

Good day @[email protected]

Would you please grant us login access to your Salesforce account and share the order numbers for which you see not auto mapping?

[[email protected]]

Thank you,

Access has been granted.
Regrettably my staff has manually processed the items I was going to reference. I do however remember 1 (20859-1711161215395824299). It has been processed as well, but hopefully that's enough to review. I'll monitor today and over the weekend and share more as I see them.

Jed

[[email protected]]

I think these were a couple of others:

20859-1711131754023354839) 20859-1711141528327739481

[CnP.Support.AM]

Good day @[email protected]

We reviewed your instance and all seems to be working perfectly.

Please see your settings:



Based on the above settings the contact will be attached to the existing contact as Alias if it matched the above conditions otherwise it remains in C&P Temp contact to review and process from there.

If you notice in the following order#20859-1711161215395824299 the email address doesn't matched with the existing contact which is the reason it was in temp contacts to review:



Contacts creation is depends on the Match Mode and Match Fields in C&P Settings. Please refer to the following KB article: http://help.clickandpledge.com/custo...ticles/1164726

Hope that answers your question. Please check and let us know if we can be of any further assistance.

[[email protected]]

Thank you for confirming.