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Custom Question Map Field Settings - Object field missing

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  • Rex
    started a topic Custom Question Map Field Settings - Object field missing

    Custom Question Map Field Settings - Object field missing

    The field, Email Opt Out (HasOptedOutOfEmail), does not show for the Contact standard object even though the field exists on the object. The application has been updated to the latest version.

  • Mike Beck
    replied
    Many thanks for this!!

    Leave a comment:


  • CnP.Support.AM
    replied
    Please see this:
    Click image for larger version

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    Actual Question:

    Click image for larger version

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ID:	42955

    Hope you see why it is not mapping it. It works how we set it to be work. Only a single dot make a lot of difference. We have updated the custom mapping so moving forward it should map accordingly.

    Leave a comment:


  • Mike Beck
    replied
    For example:

    https://na88.salesforce.com/0061Y00000ll46K

    https://na88.salesforce.com/0061Y00000lkvls

    Leave a comment:


  • CnP.Support.AM
    replied
    Would you please share the "past opportunities" you are referring to so that we can review it?

    Leave a comment:


  • Mike Beck
    replied
    I'm not sure I understand what you mean by "order numbers"? The custom question on our donation page asks: "If this is a memorial donation, please provide the person's name and other information below." and allows the donor to write a custom response inside a text box. I would like that text to be added to the "Gift Notes" field in SF. (Right now we have to manually add the responses in that field, so that is what you are seeing in past opportunities.)

    Thank you!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Mike Beck

    Would you please share the order numbers you are expecting to map to that field so that we can review it?

    Looking forward to hearing back from you.

    Leave a comment:


  • Mike Beck
    replied
    Hello C&P Support!

    I have granted C&P access for one week.
    Org ID: 00Di0000000ccq1

    Thank you!

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Mike Beck

    I just reviewed your instance and we do not have access to your account:

    Click image for larger version

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    Please grant us access so that we can review it.

    Leave a comment:


  • Mike Beck
    replied
    Hello, I have created a custom question on our donation page and would like to map the answers to the opportunity's "gift notes" field. I tried to use the Custom Question Map Field Settings but it is not showing up in Salesforce. It does however show up on C&P transaction details and receipts sent.

    Org ID: 00Di0000000ccq1

    Leave a comment:


  • CnP.Support.MA
    replied
    Good day Rex :

    There was an issue with field level security, we set at your instance (Org Id: 00Di0000000KGUs).

    Click image for larger version

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ID:	36050

    Please check and let is know for further assistance.

    Leave a comment:

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