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C&P Donation page doesn't appear for some donors

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  • C&P Donation page doesn't appear for some donors

    Some users are complaining that the donor page doesn't appear when they click on the donate button. The Click and Pledge page doesn't appear. It's set as an iframe. The users chrome settings are:

    post google chrome version number:
    Version 62.0.3202.75 (Official Build) (32-bit)

    chrome extensions:
    Adobe Acrobat
    Cisco WebEx Extension
    Docs
    Google Docs Offline
    MapsFrontier Advertisements
    OnlineMapFinder
    Search and New Tab by Yahoo

    Some users are able to use the donor page in that office, some can't.

  • #2
    Good day @CRobi24

    Would you please share the link URL of the website where the form is iframed so that we can review it?

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day @CRobi24

      We have tested your page in the above mentioned environment and found that the issue is with the MapsFrontier Advertising extension which is causing issue to load the form.

      You will need to remove or inactive the above mentioned extension.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

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