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We've had a donor attempt to contribute 4 times in the past month and he is getting flagged as fraud each time. Could you provide some insight into how we might resolve for him? Thanks
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Good day @kkosak
We need little more information in order find out what going on. Please let me know the first name and the last name's initial as well as last 4 digits of the card. PLEASE do not put the patron's entire last name since this is a public forum.
Looking forward to hearing back from you.Regards,
Click & Pledge Support Department
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How about I give you his most recent order number instead [since this is a public forum]? Order number 30158-1710111353377574598Comment
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Good day @kkosak
It looks like some incorrect information was entered and our fraud scanner blocked there transactions. We have removed this so they should be able to complete there transaction now.
Please check and let us know if we can be of any further assistance.Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpCComment
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