VT "Existing Patron" field is not searching from our Partner Community Portal.

[ndlugajczyk]

The VT "Existing Patron" field is not searching from our Partner Community Portal. I did not have this issue before the latest upgrade.

[CnP.Support.AM]

Good day @ndlugajczyk

Would you please grant us access to your Salesforce account and share the OrgID as well as the existing patron name you are searching for?

[ndlugajczyk]

Access granted

Salesforce.com Organization ID

00D36000000Il4u

[CnP.Support.AM]

Good day @ndlugajczyk

We reviewed your instance and found NO issues with searching existing patron at VT:



You will need to wait for couple of seconds in order to get the result.

Please check and let us know if we can be of any further assistance.

[ndlugajczyk]

In our Partner Portal? or in the full licence site? In Salesforce.org we have no issue. It is in the partner portal that we have issues, which we did not have before we did the updates.

[CnP.Support.AM]

Good day @ndlugajczyk

We see what you are referring to. In order to debug the issue we need your permission to process a test transaction from VT.

Looking forward to hearing back from you.

[NiM Admin MADD]

Was there an answer to how to get this to work, we are experiencing a similar issue.

[ndlugajczyk]

Yes, you have permission to do whatever is necessary. Thank you.

[CnP.Support.AM]

Good day @ndlugajczyk

Would you please grant access to "Salesforce Support"? We need to raise a case at SF Support and work with them in order to debug the issue.

Looking forward to hearing back from you.

[ndlugajczyk]

They already have that access.

[CnP.Support.AM]

Good day @ndlugajczyk

Are you having issue with searching existing patron at partner community portal after login into the instance or without login?

Please note that without login it won't search for the existing patron due to security reasons.

We navigate to the following location and it works without any issues:

[ndlugajczyk]

Logged in. This is what happens for me. What browser are you using?

[ndlugajczyk]

I tried it in Chrome, IE and Edge with no success. And had another user do the same.

[CnP.Support.AM]

Good day @ndlugajczyk

Please follow the steps below:

Navigate to the Communities: https://na30.salesforce.com/_ui/netw...=SetupNetworks

and from here click on the respective community site URL and on the Process Donation:



We have followed the same steps and it works from our end.

Please check and let us know if you find any issues.

[ndlugajczyk]

Okay, so that is the back end way to get to the portal. So then why when actually logging in to the same exact URL as a community user does it NOT WORK?