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Strange transaction payment method

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  • Strange transaction payment method

    Hi, the following org - 00D36000001HMWC has an active event. One of the registrants came through with a "free" payment method, but they don't have coupons or discounts setup. All other transactions come thru as expected. Can you take a look and let me know what happened, as well as, let me know if they were charged.

    00D36000001HMWC is the transaction id.

    I've granted login access.

    The event is 2017 GFPD Dinner Dance

    Contact Name is Andrea Walle.



  • #2
    Good day @ctugwell

    The transaction has been processed through custom payment type. We reviewed the Event in question and found that you have enabled the custom payment for your Event and named it Free. Please see:

    Click image for larger version

Name:	Custom payment.jpg
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ID:	35264

    Hope that answers your question. Please check and let us know if we can be of any further assistance.
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