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  • #1

    Spam Donations?

    Hi, I'm getting quite a few declined donations that look odd. Can someone please look into this to make sure our site isn't being hacked or anything like that? Here are some of the order numbers:
    36448-1709302121252714242
    36448-1709302019082404242
    36448-1710020845571664242
    36448-1709301936092444242

    Access has been granted. Thanks!
    Tags: None
    • #2
      Good day @mjokiman

      It looks like some incorrect information was entered and our fraud scanner blocked their transactions. I have forwarded this our technical team to look after it.

      Please check and let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #3
          Hi, I'm not sure what I'm suppose to check?

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            • #4
              Good day!

              My apologize. You NO need to check, our team will look into it and will update you.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                • #5
                  In this order number: 36448-1709300820191024242 you can see the referring URL, which I'm not familiar with, that is not a donation form that we had set up.

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                    • #6
                      Hi, never mind. These are test donations that our marketing agency was doing. Sorry for the inconvenience!!

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