Need developer help on receipt template

[lmccann16]

I was wondering if a developer could take a look at the Therra template for receipts in the C& P Designer. If you look at the attached screenshot, the grid with transaction summary details seems off. "Item Name" underneath the price column seems out of place and disrupts the rest of the values' placement. The"shipping method," "discount," and "total tax" rows are not aligned properly with the column headings and the gray color does not extend all the way throughout the rows. The "convenience fee" row is not working; looks like it's just raw code for the merge field and maybe a tag is off.

I took a look at the source code but think it's best if a developer checks it out. I have also granted access for our org.

Thank you very much!

Laura

[CnP.Support.AM]

Good day @lmccann16

Sorry for the inconvenience. We are aware of above alignment issues with the templates. We will address this in the future releases. However, for now if you would like us to fix it for any specific template, please let us know and share the Template name.

[lmccann16]

Great, thanks so much! Could you check out our template called "Standard Receipt - One time giving." We have changed the background color in the "important tax information" and copyright sections. Could you ensure the padding is the same? We tried to do this but are not sure if we did this correctly. Again, thanks for your help!

[CnP.Support.AM]

Good day @lmccann16

The Saleforce editor have some limitations with respect to HTML tags/properties. However, we have tried our best to fix the alignments.

Hope that helps. Please check and let us know if we can be of any further assistance.

[lmccann16]

Thanks so much! It helps a lot! Could you take one more look at it? I think the "details" row is a little out of alignment with the rest. Thanks again!

[CnP.Support.AM]

Good day @lmccann16

We have fixed that.

Please check and let us know if we can be of any further assistance.

[lmccann16]

Hi!

We attempted to remove the merge field for "convenience fee" on our yearly recurring receipt, but it's put everything out of alignment now.

Could you please take a look at our form and see if you can restore the itemized grid? So sorry. We didn't realize how much of an impact this would have on the actual receipt. If possible, we'd love to have the convenience fee taken off, as we already have the "additional fee" field that displays processing costs. The convenience fee is always $0.00 and just extraneous.


Again, all apologies for messing up this template. Any assistance would be great! I just granted C&P access. The receipt is called "Yearly Recurring Donations Receipt."


Laura

[CnP.Support.AM]

Good day @lmccann16

We have fixed the alignment issue.

Please check and let us know if you find any issues.

[lmccann16]

Hi!

I assumed the alignment issue was fixed, but I was just informed that the "Details" row is still wider than all the others and makes the email look strange. Could you please look at this? I've attached a screenshot and highlighted the rows to give you a clearer view.

[CnP.Support.AM]

Good day @lmccann16

May I know the source from where you have viewed the above receipt? Any more information will help us. LIke: Email client, Browser, OS..etc.

Looking forward to hearing back from you.