"Pending" Transaction for Recurring Monthly E-Cheque Donor

[Erin McLean-Purdon]

Hello!

In SalesForce, I recently pulled a report of declined recurring gifts and for the first time ever this report, which I've not edited since its inception, identified a number of E-Cheque recurring gifts. Cool!

When I investigated these bouncing E-Cheque recurring gifts, in the recurring object in the "Related Transaction List" the "Result" column reads "Pending."

However, when I logged into C&P Connect and investigated those E-Cheque monthly donors the "Transaction Result" reads "Decline" and not "Pending."

What is happening here?

Please let me know if you need any more information. Happy to help!

Thanks for your time,

Erin

[CnP.Support.AM]

Good day @Erin McLean-Purdon

Would you please grant us login access and share the recurring order number so that we can review whats going on?

Looking forward to hearing back from you.

[Erin McLean-Purdon]

Hi!

Could you please instruct me on how I can "grant you login access" securely?

Is there an email I should be sending the recurring order numbers too? Or is posting on this forum okay?

Thanks again for your time,

Erin

[CnP.Support.AM]

Good day @Erin McLean-Purdon

You will find the help links on top of this thread which will guide you to how to grant access. You may share the OrgID and Order number here.

[Erin McLean-Purdon]

Hi!

Sorry for the late response. I've granted you access for one week. Our OrgID is 00D80000000LajA.

The recurring objects that are currently affected by this issue include: a2EC000000095vW , a2EC0000000980F , a2EC0000000980e , a2EC0000000980K , a2EC0000000980P , a2EC0000000980Z , a2EC000000095xh , and a2EC0000000960v .

[CnP.Support.AM]

Good day @Erin McLean-Purdon

The access to your instance has expired. Would you please extend the access so that we can continue the investigation further?

Looking forward to hearing back from you.

[Erin McLean-Purdon]

I've granted you three days of access.

Let me know if you need more!

Thanks again,

Erin

[Erin McLean-Purdon]

Hello,

Do you need more access to our SF account in order to address the issue?

Thanks for your time,

Erin

[CnP.Support.AM]

Good day @Erin McLean-Purdon

NO need for now. Our team is investigating the issue and if we need access we will let you know. We will update this post once we find out whats going on.

[Erin McLean-Purdon]

Hi,

It's been over a month since I asked what is happening with this "Pending" issue.

What is going on?

Thanks for your time,

Erin

[Erin McLean-Purdon]

Hello,

Still have not heard from anyone at Click & Pledged to investigate this issue.

Erin

[CnP.Support.AM]

Good day @Erin McLean-Purdon

Sorry for the delay. I will reach out to the accounts department and will update this post. Due to Thanksgiving holiday, we will get back to you on Monday.

[CnP.Support.AM]

Good day @Erin McLean-Purdon

Would you please grant us login access to your Salesforce account?

Looking forward to hearing back from you.