"lbl" showing up before donation form fields on widget

[jkwok]

My client has a few donation form widgets on their website. I noticed recently that "lbl" is now prefixing many of the fields and buttons. See screenshot.

Any reason why this is so? As far as I know, the only change we have made to these widgets is to attempt to add a new custom question.

OID is 00DA0000000HNy0 and we have granted access for 7 days.

[CnP.Support.AM]

Good day @jkwok

We reviewed the Account#30994 which integrated with above SF OrgID: 00DA0000000HNy0 and didn't find the Widget which you are referring to or at least didn't see the issue which you are referring to.

Would you please share the link of the Widget and the website URL?

Looking forward to hearing back from you.

[jkwok]

Hi there,

Here is one of the widgets: https://www.lacocinasf.org/donate

And here is another: https://www.lacocinasf.org/donate_monthly

Thanks!

[CnP.Support.AM]

Good day @jkwok

We reviewed both of the widgets and found NO issues as you are referring to.

Please see:

https://www.lacocinasf.org/donate

https://www.lacocinasf.org/donate_monthly

It might be something with your browser cache? Please check by clearing the browser cache and let us know what you see.

[jkwok]

I cleared the cache and browser history and I still see lbl. I also tried looking at in Chrome incognito and Firefox. Still seeing the lbl.

[CnP.Support]

Good day jkwok

This is a very strange case. We have reviewed this in Chrome, Firefox, Opera, Edge and unfortunately do not see the issue. I truly wish we could see it as then we will be able to fix it.

I would like to make sure of the following:

• In your browsers you have cleared the cache > closed the browser > tried again.
• Your browser versions - please paste the Firefox & Chrome versions.

We have tested this in all the listed browsers with the most current version as well as the previous version and see no issues.

We are still testing and appreciate your reply so can identify the issue.

[jkwok]

I cleared the cache and cookies and now the form seems to be appearing fine. It's strange, because I had my coworker view the donation form (who has never been on the site) and on both his computer and his cellphone the "lbl" was appearing.

If I notice it again I'll let you know.