Temporary contacts processed not creating alias record

[mjokiman]

Hi,

Here's an order number

[CnP.Support.AM]

Good day @mjokiman

Sorry but I don't see any order number you posted. Would you please share the order number and grant us login access so that we can review whats going on?

Looking forward to hearing back from you.

[mjokiman]

36448-1708211439582820551 Here you go.

[CnP.Support.AM]

Good day @mjokiman

We don't have access to your instance:



Looking forward to hearing back from you.

[mjokiman]

done access has been granted

[CnP.Support.AM]

Good day @mjokiman

May I know under which contact record you are expecting to see the above one as Alias record?

Looking forward to hearing back from you.

[mjokiman]

The contact that's associated with the donation. There's only one contact in that household. Would the alias be in another contact that's not associated with the donation?

[CnP.Support.AM]

Good day @mjokiman

Please note that if the contact didn't exist in the Salesforce instance it will create the contact and that will be the main contact record, next time if this contact come in with different address with the same First Name, Last Name and Email (according to match mode and match fields) in that case Alias will be created under this contact.

We found NO other Contact with this name in your instance except the contact in the question. As expected it has been created new contact and the donation attached to the contact.

Contact processed from C&P Temporary contacts:



Contact Created:



Hope that answers your question. Let us know if we can be of any further assistance.