Need Help Mapping Public Comments to Opportunities

[Neil Wintle]

I'm having difficulty finding a way to get info entered into the Public Comment field to map into Opportunities. The challenge is that people are making donations in honor of other people in the public comments and we are missing them because we can't see it in Salesforce.

[CnP.Support.AM]

Good day @Neil Wintle

Would you please share the order number and grant login access to your instance so that we can review whats going on?

[Neil Wintle]

I have granted access. Here is the Order number: 30842-1708120938486806007

Here is the corresponding Opportunity: https://na33.salesforce.com/0063900000qGFmf

Thank you!

[CnP.Support.AM]

Good day @Neil Wintle

Please see this:



It is not the same question as what it is in C&P Data:



The question should be the same as it under C&P Data in order to map the fields. Please add the custom question as "Public comment" and it will work.

Please test it and let us know if you find any issues.