Problems with recurring donations posting

[Denise Arseth]

You have recently updated us to current C&P versions for SF, thank you. We have 2 monthly recurring donations that stopped posting to SF after the April 2017 posting and we have been posting them manually. Now that we are updated I am receiving the following error message and am unsure on how to correct the situation without causing duplicate records of donations.
I am the new SF admin for our organization and I am new to SF. Our admin has been handled by several people over the last few years and I am unsure and not confident that the recurring payments have been set up or maintained correctly. Any help with this is appreciated. I have granted access and our Org ID is 00DA0000000amYq. Thank you!

[Denise Arseth]

The two recurring ID's are 186595 &159248. Thanks again

[CnP.Support.AM]

Good day @Denise Arseth

That seems to be connection issue. We have posted those to your instance.

Please check and let us know if we can be of any further assistance.

[Denise Arseth]

Is the connection issue resolved or is there work to be done on my end to correct the connection issue? Thank you

[CnP.Support.AM]

Good day @Denise Arseth

Please see this:



You are connected to Salesforce and we see NO issues while posting those recurring transactions. You are good to go for now.

Moving forward if you see any issues related to posting please let us know here.

[Denise Arseth]

Perfect, thank you again!