Display my Name as :

[msgBldr]

I want to map this Question to a field in Salesforce. I have it defined like as in this screenshot. I assume that the fields "Answer*" and "then Replace text with**" should be left empty and the field in Salesforce will be filled with the data from the form. If that's not the case what should I be doing? I have another one just like this.

Thanks... Bob

[CnP.Support.AM]

Good day @msgBldr

That is correct but please note that in Salesforce the question has to map exactly. The best way to check this is to review the C&P Data and see what question is being posted. If the question you have in the mapping does not match what is in the C&P Data, the mapping will not happen.

Please grant us access and share the order number we will review it.

Looking forward to hearing back from you.

[msgBldr]

OK, that helps. Here are the two fields as I was trying before:
<Parameter>
<Field>SocialComment</Field>
<Value>data Your public posted comment :</Value>
</Parameter>

<Parameter>
<Field>DisplayName</Field>
<Value>data Display my Name as:</Value>
</Parameter>

I guess that the <Field>name... is what I should be using. So, I changed it in C&P Settings and here's what I have now from the C&P Data. The Value is just test data:
<Field>SocialComment</Field>
<Value>data Comment</Value>
</Parameter>

<Parameter>
<Field>DisplayName</Field>
<Value>data Name</Value>
</Parameter>
A link to the C&P Data with this data:

https://na43.salesforce.com/a0j0G000007D6bO

The data is still not being mapped and copied to Salesforce. A link to the Donation:

https://na43.salesforce.com/0060G00000qEJQ6

The org ID is 00DA0000000Yx1t and I have given you access.

THANKS... Bob

[CnP.Support.AM]

Good day @msgBldr

It seems that you are trying to map the below highlighted fields in Salesforce:



Please note that the above fields are NOT the custom questions but it is a part of form fields.

You need to add the Custom Questions to the form which may map in the Salesforce.

Hope that helps. Let us know if we can be of any further assistance.

[msgBldr]

So where do I map them? I'm only working on the Salesforce side of things. The Web developer has created the form and these fields are on the form; he tells me they are part of the standard form that he is using.

If I look at the C&P Settings in Salesforce I do not see these fields anywhere or a way to get them into Salesforce.. Can you tell me how/where to do this?

Thanks... Bob

[CnP.Support.AM]

Good day @msgBldr

The form in the question is Connect form. You need to add the Custom Questions to the Form which you would like to map in Salesforce.

Here are the steps which will walk you through the process:

Login to Connect

• Click on Campaigns
• Select the respective Campaign
• Click on the Campaign Details
• Navigate to the Custom Questions section

As you can see the couple of questions has been already added by maybe your web developers. You simply create the section and add the Question to the section.

Hope that helps. Let us know if we can be of any further assistance.

[msgBldr]

Thanks for the response. Please keep in mind:
> I thought these were custom questions, I did not build the form.
> I don't really need or want to have them as custom questions.
> I assume that if it's on the form it can be processed into Salesforce.

All I really want to know is how to process the fields on the form into Salesforce. I am not a C&P expert nor a top-notch web developer. I'm not finding this easy or simple.

Please get back to me as soon as you can, The first post on this was nearly a week ago.

Thanks... Bob

[msgBldr]

At least one of them seems to be a custom question. At least it is shown as a related item on the transaction detail:

https://cnp-paas.na43.visual.force.com/apex/transactiondetail?Id=a0y0G00000CTuQfQAL

[CnP.Support.AM]

Good day @msgBldr

Yes, you may map the Public Comment but NOT the Display name.

You may map it question as: Public comment

[msgBldr]

What do I do with the Display name?
Please don't make me wait another day for the answer.
Thanks... Bob

[CnP.Support.AM]

Good day @msgBldr

Sorry but that field cannot be mapped because we are not passing Display Name as a custom question into Salesforce. You need to add a question in "Connect Campaign" in order to map in Salesforce custom mapping.



Hope that answers your question. Let us know if we can be of any further assistance.

[msgBldr]

Thanks. I understand that "Display Name" cannot be mapped as a custom question because that is not what it is.
I'm trying to understand what can be done with it since it is a field on the form. Is it simply a field on the form that goes nowhere? Doesn't make sense to me but...
How can we take the field off the form and replace it with a custom question? (I'm told that it is a part of the form and cannot be changed.)
Thanks... Bob

[CnP.Support.AM]

Good day @msgBldr

My apologize that I didn't mention about that field in my previous replies. Display Name is the Connect form field which use to display name of the donors in Connect Campaign page under recent activities.

You may hide that field and add it as custom question by following the steps listed in above attached image so that you may map in Salesforce custom mapping.

You may hide that field under Streamer of the respective campaign:




Hope that helps. Let us know if we can be of any further assistance.

[Susanna]

Yes, you may map the Public Comment but NOT the Display name.

You may map it question as: Public comment

I came with the exact same question as Bob, and I understand these fields appear to be dedicated to the Live Stream feature. I have three questions:
1) Is the Live Stream feature something that only appears on your C&P public page, or is it something we can feed on our WordPress site or Facebook page?
2) Can I map "Your public posted comment :" to the Opportunity Description field? (see attached)
3) Can the Live Stream setting for "Allow Anonymous Option" also translate to the Anonymous checkbox on my Opportunity? (see attached)

[CnP.Support.AM]

Good day @Susanna

1) Yes, it only appears on C&P public page.

2) Yes, you may map the Public Comment.

3) Yes, you may also map the Anonymous in any of the 3 objects Account, Contacts and Opportunity.

Please note that the question to map for public comment is "Public Comment" NOT "your public posted comment" and for the Anonymous the question should be "Anonymous Donation" NOT "make this donation anonymously".

Hope that answers your questions. Please let us know if we can be of any further assistance.