Emailed Receipts

[Allison]

We have a membership form in a visualforce page connected to PAAS. I've created custom receipts and figured out how to change the settings so that the system doesn't send duplicate receipts. I'm not sure how to change that for the visualforce page. Right now I am receiving 2 copies of every receipt. I only need one copy to the customer and one to me.

The visualforce page is called membershipapplication (https://healthyteennetwork.my.salesf...66G0000001qg5v) and is connected to the default receipt.

I've given you access. Our org ID is 00DG0000000h7RM

[CnP.Support.AM]

Good day @Allison

Are you receiving same receipt template for a transaction or both are different? We see you have Autorepsonder setup for membership.

Is this receipt template you are expecting to get?



Please attach the other receipt which you are referring to so that we can review it.

Looking forward to hearing back from you.

[Allison]

I am receiving duplicates of the same membership receipt that I set up in the Connect Portal. It's the default receipt because I didn't know how to connect a campaign to the visualforce form. The autoresponder message does not get sent to me, only the person who filled out the membership application.

[CnP.Support.AM]

Good day @Allison

Would you please share order number of the transaction for which you received duplicate receipts?

Looking forward to hearing back from you.

[Allison]

23663-1707051007057229501
23663-1707051007295740062
23663-1707051005579404001
23663-1707051007057229501

[CnP.Support.AM]

Good day @Allison

We reviewed and found that the following transactions from Maria M**** order#23663-1707051007057229501 and 23663-1707051007118939501 seems to be duplicate transactions which occurred only 6 seconds apart so I think that is unintentional, which is the reason they and you received TWO receipts.

We found that it has been from FaaS form. Please review your FaaS form and disable the submit button to prevent double charge.

[Allison]

Yes, I know that it was a double submission. I think that was user error. But I received 4 receipts from those 2 transactions.

[Allison]

I just receipt another double receipt for this order number: 23663-1707061138347378454

[CnP.Support.AM]

Good day @Allison

Our technical team has been investigated and concluded that the Organization may get the duplicate receipt in some special cases. However, we have updated the system so moving forward you should not get the duplicate receipt in any case.

Please check and let us know if you see any duplicate receipts.