Custom question limits in Salesforce vs Connect - a big difference

[ndlugajczyk]

I have noticed that in Connect the custom questions have a 200 character limit, which is well within our needs. However, when I try to do custom question mapping in Salesforce the field to put the custom question into has an 80 character limit. Will this difference prevent the question from mapping?

For example the Quesiton in Connect is: How would you like your name (e.g. Jill and Jack Smith) to appear for recognition? Type “Anonymous” if you do not wish to be recognized.
Salesforce only allows: How would you like your name (e.g. Jill and Jack Smith) to appear for recognitio

[CnP.Support]

Good day ndlugajczyk

in Salesforce the question has to map exactly. The best way to check this is to review the C&P data and see what question is being posted. We will review the discrepancy and resolve it if that is the case.

If the question you have in the mapping does not match what is in the C&P data, the mapping will not happen.

[ndlugajczyk]

Okay then if it has to match exactly, then it will not happen, given what I showed you above, because the question gets cut off in Salesforce. It would be a tremendous help if you could fix this, as I will be unable to get my data where I need it, and I have about 75 campaigns that will have to change if not.

[CnP.Support]

Good day!

I have submitted this for testing and will update you once we have confirmed the issue.

An update is set to be released by July 15 - we will resolve the problem once we confirm it.

Thank you for bringing this to our attention.

[cnpuser]

Hello!

I am looking to see if there was any update on this issue as we are still having the same problem.

Thank you for your help!

[CnP.Support.AM]

Good day @cnpuser

This issue has been identified and will be fixed in the next release. Hopefully the next release is due out in the next month.

Sorry for the inconvenience.

[cnpuser]

Thank you for the update!

Do you have an idea yet of when the update will be, or would it be safe to assume sometime around mid-August?

Thank you again for the help!

[CnP.Support.AM]

Good day @cnpuser

Yes, you may expect the release around mid-August.

[ndlugajczyk]

Do we have an update on the "next release"?

[CnP.Support.AM]

Good day @ndlugajczyk

Hopefully the release scheduled in the next week.

[ndlugajczyk]

Any update?

[CnP.Support.AM]

Good day @ndlugajczyk

Sorry the release is delayed to this week due to last minute updates and testing.