Error Posting Data

[mdossantos]

Hello - I received an error when posting a transaction to Salesforce. I tried reposting and continue to get an error. It looks it has to do with the Contact Record type on a recurring transaction. I think the recurring was set up, we weren't using record types, but now we are, so maybe something is not matching there. Can you please look into it?

Org ID: 00DF00000008YcO
Order No: 8704-170624101223223

Access has been granted.

Thanks!

[mdossantos]

Hello - can you please advise if you've looked into this issue? Thanks

[CnP.Support.AM]

Good day @mdossantos

We noticed that you are many versions behind for which support has ended. If you allow us we will upgrade your instance and review the issue.

Release Notes:

Library: https://forums.clickandpledge.com/fo...-release-notes
PaaS: https://forums.clickandpledge.com/fo...-release-notes
Events: https://forums.clickandpledge.com/fo...-release-notes

Looking forward to hearing back from you.

[mdossantos]

Yes, please upgrade the instance. Thanks!

[CnP.Support.AM]

Good day @mdossantos

We have upgraded your instance with latest versions and fixed the issue with above order number.

As a part of upgrade, please follow the link below and re-establish the connect.

To establish connection please see the following KB article: https://support.clickandpledge.com/s...ion#Salesforce

Let us know if we can be of any further assistance.