Error 2052

[kategascoine]

I'm not sure if this is the correct place to post this, but we got the following error when trying to process a donation through the Virtual Terminal in Salesforce.

Error Code	2052
Transaction Result	Xml Error
	The 'urn:APISchema.xsd:ShippingCountryCode' element is invalid - The value '' is invalid according to its datatype 'NormalizedString' - The actual length is less than the MinLength value.

Is there something we need to do to fix this from happening again? It worked fine when we put the credit card just through our website donation page.

SF org id:00DE0000000deb4
And access is granted to C&P if you need to go in

Thanks!

[CnP.Support.AM]

Good day @kategascoine

Please check now and let us know if you see the above issue.

[kategascoine]

This seems to be working now - thanks!

[jillifoss]

Hello! We're having the same issue.

Can you please check it out/fix it? Org ID 00D1a000000J2Ce, access has been granted.

[CnP.Support.AM]

Good day jillifoss

Please test it now and let us know what you see.

[jillifoss]

I received the error again (attached). However, I decided to try setting up the State/Country database in C&P Settings (this customer had not set that up previously), and was then able to successfully complete the transaction in the VT.

Seems like it's now required to sync that database??

Anyway, all fixed here.