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Other field radio button for payment form duplicates as item name in receipt

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  • Other field radio button for payment form duplicates as item name in receipt

    How do I get the "Item" in the receipt to just say "Donation" and not be connected to the "other field" radio button on the form (in Form Builder)? I want the button to say "Other" (where donors add a specific amount), but on the receipt, the item is listed then as "Other" which will confuse donors. Shouldn't there be somewhere to set the item to a specific term, like "Donation"?

  • #2
    Good day @Marger

    May I know from where this transactions are processing? To make that happened, you simply need to change the name of the "Other" field if those transactions are processing from SF or Connect.

    Hope that helps.

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      I'm not understanding your question. Transactions are processing from our Click and Pledge donation form. Here is the link to our current donation page: https://connect.clickandpledge.com/w...b-70a46cbe2fc3

      As a place holder I've since re-named the button "Donation - Other" so it makes sense both on the form and the receipt.

      I found a CnP developer page (https://manual.clickandpledge.com/Form-Field-Names.html -- scroll down below product information to "Other field") that I think shows Click image for larger version  Name:	Receipt_Item_Other.jpg Views:	1 Size:	7.1 KB ID:	33505 that CnP is aware of this issue. However, I am not understanding the solution.

      Prior to my changing the button name from "Other" to "Donation - Other" we received a donation and I have a screen shot attached of what the "Item" is called (Other). We want the Item to say "Donation" but we also want the radio button on the donation form to say Other.

      What is CnP's solution? Thanks
      Last edited by Marger; 06-16-2017, 10:56 AM. Reason: (edited to add donation link directly to message)

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      • #4
        Good day @Marger

        The developer page your are referring is of our FaaS API NOT Connect forms in the question.

        As of now the only solution is what you have already done. Simply change the name from "Other" to whatever you want to show on Form as well as on the Receipt because we simply passing the same value to Receipt which cannot be customized.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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