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Additional Fee from Connect coming in as 2 opportunies

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  • Additional Fee from Connect coming in as 2 opportunies

    I was speaking with Amanda from Office Hours and we couldn't figure out why the additional fee from Connect is coming into Salesforce as 2 opportunities. Here is an example 34046-1706131630388473056. I don't have the Convenience Fee box checked in opportunity settings in C&P. I have granted access to C&P, ORG ID 00D61000000JSwL

  • #2
    Good day kmorgan

    Connect "Additional Fee" is NOT the same as the "Convenience Fee" in Salesforce. The "Convenience Fee" is what is set in Event and is NOT an optional payment, meaning the registrant cannot choose NOT to pay it but it is part of the registration fee for the level. The option in the Settings allows for split of the level fee into its components, e.g. fee, convenience fee, etc. The C&P Settings allows you to break this or not to break it. It is a feature asked for by some clients as they want it broken down for accounting.

    In Connect the "Additional fee" is an item and that is why it has its own SKU. See below:

    Click image for larger version

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    Given it has its own SKU it will be a separate line item by design. It allows for seeing different GL code for accounting.

    I hope that answers your question. The "Additional Fee" coming in Salesforce is not an optional opportunity but a separate line item resulting in a separate opportunity, by design.
    Regards,
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