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Need to create a new contact - error message from Temporary Contact

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  • Need to create a new contact - error message from Temporary Contact

    Hi, for this order #: 36448-1705070223144241796 the contact is in the Temporary Contact. I do not want to associate this contact with an existing contact because the first name is different even though all the rest of the information matched (address, and email). But when I clicked on the create new contact and process, it gives me this error: Error:

    Insert failed. First exception on row 0; first error: DUPLICATES_DETECTED, You're creating a duplicate record. We recommend you use an existing record instead.: []---239-------(CnP_PaaS)

    Is there a way to create this as a new contact?

    Thanks

  • #2
    Good day @mjokiman

    Would you please grant us login access to your Salesforce account so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Done. Thanks

      Comment


      • #4
        Good day @mjokiman

        We reviewed and found that you have duplicate rule at NPSP package: https://na35.salesforce.com/0Bm41000...DuplicateRules

        In order to process the temp contact you need to deactivate the above rule.

        Let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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