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C&P Event management: complimentary tickets counting as income

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  • C&P Event management: complimentary tickets counting as income

    Hi,

    We recently had an event using the event app. We set up discount codes and when the codes are used the income still gets counted even though C&P/SF say that there was a full discount. I pull a report and it pulls these into the income when it shouldn't.

    Did we do something wrong when we set this up? Is there a way to mass update these to represent $0?

    Thanks

  • #2
    Good day @[email protected]

    Please review the image#5 in the following link: http://help.clickandpledge.com/custo...ticles/1164724

    Please see the settings in your instance:

    Click image for larger version

Name:	Gross Amount - discount.jpg
Views:	13
Size:	133.1 KB
ID:	32650

    Based on the above settings, we are creating opportunity with Gross Amount (before discount). If you want opportunity to be created after discount then please select "[Gross Amount] - [Discount]" option.

    Hope that answers your question. Let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

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    • #3
      Hi @CnP.Support.AM
      Thank you! I will try this.

      Thanks,

      Brent

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